Last updated April 6, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, place the item securely in its original packaging and include your proof of purchase. Then mail your return to the following address:
Rebel Fire Que’n Company
Attn: Returns
425 W. Minnesota Street
Lake City, MN 55041
United States
Only regular priced items may be refunded. Sale items cannot be refunded.
Please note, you will be responsible for all return shippping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteein (14) days from the receipt of your items to process your return or exchange.
Exceptions
The following items cannot be returned or exchanged:
- Opened jars or bottles
- Items damaged AFTER delivery
- Consumed items
- Catered food
For defective or products damaged during shipment, please contact us at the contact details below to arrange a refund or exchange.
PLEASE NOTE: Sale items are FINAL SALE and cannot be returned.
Need help?
Contact us at rebelfirebbq@gmail.com for questions related to refunds and returns.